Service Offerings

Services Technologies Skills/Roles

Customer Acquisition

The perpetual challenges of any business in any industry are to acquire new customers and retain existing customers. E*Pro provides the full range of solutions to address these challenges whether major part of your business is already driven by online channels or you are planning to adopt a new strategy for online customer engagement. The following are the solutions we provide to help you improve the effectiveness of your customer acquisition processes:

  • WCM
  • DMS
  • Engagement Analytics
  • Ecommerce

Customer Retention

What you do to engage and retain your current customers is a key Business growth driver than reaching out to new customers and building brand awareness. Statistics indicate that adding new customer is approximately six times costlier than retaining an existing customer. The numbers can vary depending on the lifetime value of a customer, cost of acquisition and maturity of the market. But prudent businesses focus on retaining customers as much as going after new ones. E*Pro understands the role and inter relations of various technologies and systems that help you in retaining customers. We help you extend your relationship with your customers through the following solutions:

  • Customer Self-Service
  • Interaction Analytics
  • CRM
  • Call Center support technologies
  • Proactive notification solutions

Application Development

Today’s businesses are invariably dependent on software applications that run their customer facing as well as back office operations. E*Pro works with your team to understand your unique business process needs, existing systems and workflow to define the solution approach for any application development or integration projects. Using our robust application frameworks built on best practices, patterns and components library we deliver your solution with assured quality in less time.

Application support

E*Pro understands the key challenges faced by any IT organization in keeping their business applications fit to deliver best performance while adopting to changing business demands. Our services include planning, executing and validating changes under controlled environment after an extensive risk assessment using predefined risk assessment criteria. We work with you in developing application change implementation procedure that aligns with your business needs and SLAs.

Infrastructure Support

Maintaining the IT infrastructure plays a key role in uninterrupted business operations and smooth delivery of services to your customers. E*Pro’s infrastructure support includes 24 x 7 incident management, preventive maintenance, proactive monitoring, dashboard development and recurring work process automation. We assist in developing Standard Operating Procedure (SOP) to improve operational efficiency and ensure consistent business performance.

QA and Testing

Organizations today view software quality as mission critical for their operational excellence and competitive advantage. E*Pro offers a wide range of ‘Independent Validation and Testing’ Services. These services span across basic to specialized domain specific offerings. Our spectrum of offerings is strongly supported by consistent and mature test processes that help to deliver products and services with excellent quality, improved time to market and at a lowered cost.

Our core offerings are

  • Functional Testing
  • Performance Testing
  • Automation Testing
  • Usability & Accessibility Testing
  • Interoperability Testing

Cloud Services

Cloud is not just a cost saver or an elastic IT infrastructure on demand. With its promise to meet the changing IT and application needs of your business it frees you to transform your innovative ideas to tangible customer experiences quickly. Cloud is simply an expeditor of your dreams. At E*Pro we help you with the right strategy, development and migration of your existing systems to the cloud.

UCS

With the proliferation of customer interaction channels, today’s businesses face the greatest challenge of maintaining presence, consistency, and continuity across channels. The critical success factor to attract and retain customer is the ability to offer rich customer service experience seamlessly across all channels of interaction.

E*Pro’s Unified Customer Service (UCS) platform is built to deliver superior customer experience by:

  • Unifying interaction across channels
  • Delivering Context Aware engagement
  • Predicting customer preference thru Statistical Analysis of interaction data

UCS helps you engage with your customers seamlessly across channels without missing a beat thereby delivering superior customer experience.