Fully Managed

As your dependence on IT grows, infrastructure expands, and new applications are added you realize that management of the complex technology infrastructure in best entrusted to experts.

We provide comprehensive range of services that can fully support all of your IT requirements. We carefully understand your business environment, challenges, existing applications ecosystem, technology platforms and IT infrastructure to put together a team that works as an extended arm of your business without the hassles of worrying about the skill upgrade, availability and risks involved. E*Pro takes full responsibility for the availability of the IT system to meet the SLAs of your business operations.

Process:
E*Pro’s fully Managed Engagement model offers comprehensive range of Integrated Application and Operation Support services. The objective of this model is consistently supporting your business applications, platforms and the underlying IT infrastructure that are critical for your operational excellence. We customize every process step between Service Level Agreements (SLAs) and service level achievement to deliver value at low cost and risk.

With deep experience of managing IT Services in various industries E*Pro has devised a process that starts with smooth transitioning of control from existing team to complete ownership of ongoing management of IT and application infrastructure. The following diagram illustrates the processes involved.